terms-and-conditions

Terms & Conditions

Nothing nasty! Just the facts

 

** Important Notice ** Time booked is the time your service will commence, if guests are late you can often extend your booking by paying the standard rate. We will not delay or change booking times on the day.

 

Terms & Conditions of Sale

These terms and conditions set out the basis on which you can visit and use our website. Please read them carefully they contain important information.

General Terms & Conditions

This site is owned and operated by ASJ Catering. If you would like more information about our terms and conditions or to make a complaint, please use the contact us link above.

Pricing is subject to our standard price list available upon request or for download from our price tab.

Ownership of Rights

All rights, including copyright, in this website are owned by ASJ Catering (referred to as We, Our, Us). You may not modify, distribute or re-post anything on this website for any purpose. Any use of this website or it’s contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ASJ Catering . To request permission to use any contents please contact us.

Accuracy of content

ASJ Catering has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Prices quoted are not subject to VAT at this time. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.  We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

Terms and Conditions of Event Booking

Inevitably, we have a few terms and conditions that you should read through before booking the services of ASJ Catering for your event.  We’ve kept them simple and divided them according to the length of time between making your booking and the date of event itself.

Events booked more than 3 months in advance

1.    A deposit of  £10 (Ten Pounds) must be received in cleared funds (this can take the form of a cheque with the, or a direct electronic transfer via BACS, PayPal, Pingit or any credit or debit card) in order to secure your booking.
2.    The outstanding balance is to be paid no less than 14 working days prior to your event. If unpaid we will cancel your booking as per the following cancellation policy.
3.    In the unfortunate event of you having to cancel the booking: (Cancellations)
(i)    more than 30 days in advance, we will retain all of the deposit payment, you do not have to pay   any more

(ii)    less than 30 days in advance, we will request 50% of the payments still due.

(iii)  less than 14 days in advance, we will request 100% of payments still due.

No refunds will be given in cases of cancellation, unless cancelled by ASJ Catering & Events. This includes reduction in services, changes and amendments. 

Only cancellations provided via our cancellation form using this link

https://asjcatering.co.uk/cancellation-of-a-booking-or-service/

Will be accepted subject to the above conditions, not withstanding the relevant charges or costs.

Cancellations MUST NOT be via telephone or any other means including Facebook or Social Media. You will receive a formal confirmation of cancellation via email or in the post to your address.

There are no exceptions to this process and our staff and colleagues cannot override this process for any reason.

4. If any amount remains outstanding after a reminder has been sent we will refer your account to our collections company “Control Account”, who will collect any amount payable on our behalf.

The Booking Process 

A booking is deemed confirmed only once a booking data form has been completed by the customer (booking link). 

The form will be processed and only once the deposit has been paid in full will the booking be confirmed. Full cleared payment is required a minimum of 24 hours before delivery of service, there are no exceptions.

Booking confirmation will clearly state the services booked, any services not listed in full will NOT be provided. Our events team work strictly to our booking system and it is your responsibly to check that you are happy with all services listed, missing items and incorrectly described services must be reported. Complaints relating to missing items, incorrect colours and booking times will not be considered following the event if they were not reported before payment of an invoice.

Event re-scheduling policy

In the event that you have to cancel the booking and immediately ask that the date be re-scheduled, we promise to do our best to accommodate your request but this may prove difficult at peak times of the year.  If we are able to amend the booking date then we will not impose any further administration charges.  If, however, your request cannot be accommodated then the relevant cancellation clause will apply (see above).

Booking forms

Whether your booking form is in paper or electronic format, by completing the form you are deemed to have read, accepted and understood our terms and conditions of trade and that you agree to comply with them. We will also email you a copy to consider before confirming your booking with a deposit payment.

Deposits

All deposits must be received within 3 working days of the receipt of the booking form by ASJ Catering.  In the event that the deposit is not received within this period, we will make your chosen time and date available to other customers.

Delays

If at anytime our arrival at your event is delayed. We will repay the lost time at the end of the period, or offer you a full refund for the time lost. You have the right to cancel your booking if we are more than 60 minutes late, if we are delayed below 60 minutes the above cancellation policy will apply to all cancellations.

Complaints & Refunds

In the rare case of a complaint .A complaint regarding a booked service must be reported immediately, for example if you are missing a part of your booked service, or the service is not as booked. This will allow our events managers to put things right, including rectifying any issues before your event commences. You MUST NOT wait to report a complaint because once your event is finished there is nothing that we can do to rectify the problem.

You may send complaints, including refund request in writing to ASJ Catering & Events Ltd, Suite 1 Anchor House, Anchor Business Park, New Road, Dudley, DY2 9AF. All such complaints and requests must be sent and received within 30 days, we retain accurate records of all events including vehicle CCTV, call recordings and legal records. After 30 days some of our records are removed in accordance with data protection and therefore it is imperative that complaints or concerns are reported within this time scale.

You must not send complaints via Facebook or other Social Media means, including telephone calls. Our admin staff are unable to deal with complaints via these means.

Any refunds due will be processed within 30 days of a valid request being made.

 

Safe Working Areas

The area that we work in should be safe and free from obstruction. All working areas should have access to at least 2 power sockets, the power installed in all venues must be to current standards. A table should be provided where possible to assist our set up. We will not work in dangerous locations, such as blocking fire doors or in aisle areas of venues. You should also make provisions for the parking of our vehicle, unloading and loading – for a minimum of 10 minutes.

Our Staff

All staff are DBS (CRB) checked and vetted via referencing. Male and female staff are available, you must specify if males/ females are not permitted due to beliefs or access.

If you require proof of the DBS check, please ensure you request this in advance so that we can provide you with the relevant reference number.

Staff DO NOT and will not carry a copy of their DBS (CRB) check forms, under Data Protection Rules we are not legally permitted to request this of our colleagues.